Everything from Dreamforce 2026: Claudeforce, Customer Success, and Agents at Scale

Dreamforce is upon us, and the campground in downtown San Francisco is being prepped for the arrival of 50,000 customers and Trailblazers — with millions more watching on Salesforce+. To help you get ready for the big week, here are the biggest announcements and stories from the Salesforce Newsroom. Check back here for more as they land. Claudeforce: Salesforce and Anthropic unveiled Claudeforce, an expanded partnership that pairs Claude’s reasoning with Salesforce’s trusted enterprise data, workflows, and governance to power agentic experiences inside Claude Cowork. The rollout starts with Salesforce in Claude, giving sales teams direct access to CRM data and actions like meeting prep and pipeline review from inside Claude. An open beta is coming this month, with more prebuilt skills landing soon. Read more. Agents Take the Wheel: The Winter '27 Release marks a fundamental shift in how AI agents operate within the enterprise. Instead of assisting employees one task at a time, agents now run entire workflows — qualifying pipeline, resolving service cases, booking appointments, underwriting risk. Read more. Introducing Slack Code: With Slack Code, when you have an idea or need to build a new feature, update a web page, or fix a bug, you tag in a coding agent, like Claude Tag or ChatGPT, and it spins up a code channel to tackle the task. Everyone in the channel can see the conversation, review code diffs, check live previews, give feedback, and approve the work before it ships. No specialized tools, no leaving Slack. Read more. 3 Keys to Success: For this year’s Customer Success Award winners, a pattern emerged: start with a specific problem, build a solid data foundation, and get people on board. See how Tottenham created a single “golden record” for millions of fans; how The Grout Guy built a photo-analyzing agent that cut quote turnaround from days to minutes; and how Sammons Financial Group paired an empathetic agent with strong internal buy-in to handle over 16,000 policy calls in six months without adding staff. Read more. Simpler, Faster, Better: Salesforce is launching new Core, Advanced, and Max editions for Agentforce Sales, Agentforce Service, and Agentforce Industries, bringing together the AI, security, analytics, collaboration, and support that businesses need to start and scale their agentic transformation into a single purchase. Read more and get pricing details. Smarsh Gets Results With Two Agentforce Agents: Smarsh helps regulated organizations capture and act on digital communications to stay ahead of risk. Its customer support agent built on Agentforce, named Archie, now resolves more than 7 in 10 sessions without a human; its internal counterpart, Emmy, launched in March and hit 65% adoption among support reps by June, resolving 31% of cases with AI and saving an average of 7.5 hours per case. Read more. Forecasting the Future with Moirai: LLMs are good at predicting the next word, but they’re not that good at predicting the future. Salesforce’s industry-leading time series model, Moirai, helps companies predict, say, how they will need to staff their contact centers in the face of events like holiday surges. In testing, Moirai delivered 14% greater accuracy on understaffing and nearly 40% greater accuracy on overstaffing during the holiday period, allowing companies to optimize their payroll spending. Watch the video . Agentic Engineering at Scale: Scaling agentic coding to 15,000 engineers tested Salesforce's ability to absorb change as much as it tested the technology itself. Salesforce President & CTO, Product Engineering & Research Muralidhar Krishnaprasad describes how the engineering organization became fully agentic. Read more. CFO Research: A Salesforce survey of 865 finance leaders finds nearly three-quarters say their role expanded in the past year, and managing AI use and expansion is the top-cited reason. Rising revenue complexity is straining finance teams, but AI is one place finance leaders are finding relief: 90% who use it report ROI, but adoption stays cautious, with security, governance, and cost as top-named blockers. Read more. Three Slack Agent Trends: The era of switching tabs to talk to your AI agents is over. Data shows that third-party AI agents are exploding in Slack, and marketplace AI apps like Claude reached 362,000 installs; weekly active users on these third-party agents jumped almost 60% quarter over quarter. Watch the full video to explore all three trends. Salesforce Scoop Salesforce Scoop 51,633 followers + Subscribe Like Like Celebrate Support Love Insightful Funny Comment Copy LinkedIn Facebook X Share 43 1 Comment nCoder.ai 2d Report this comment Big week ahead. We're at Dreamforce this year with nCoder.ai , looking forward to seeing how Claudeforce and agentic announcements land in person. 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So consider this… 20 Jul 9, 2026 How Salesforce Cut Inference Spend by Right-Sizing its Models Enterprises have spent eye-popping amounts of money on inference — what they pay frontier AI companies to use their… 18 Show more See all articles Explore content categories Career Productivity Finance Soft Skills & Emotional Intelligence Project Management Education Technology Leadership Ecommerce User Experience Recruitment & HR Customer Experience Real Estate Marketing Sales Retail & Merchandising Science Supply Chain Management Future Of Work Consulting Writing Economics Artificial Intelligence Employee Experience Workplace Trends Fundraising Networking Corporate Social Responsibility Negotiation Communication Engineering Hospitality & Tourism Business Strategy Change Management Organizational Culture Design Innovation Event Planning Training & Development Show more Show less — Company newsroom — sourced from Salesforce. Matter furnished by the company. Not a Notice Nearby paid placement. This page reprints matter furnished by the company from its official newsroom. Notice Nearby did not write this release. Read the original: https://www.salesforce.com/news/linked-content/everything-from-dreamforce-2026-claudeforce-customer-success-and-agents-at-scale